About us
Argent Concierge was established to address a gap in the luxury tourism industry, where the needs of high-value customers often went unmet due to constraints such as lack of time, manpower, or operational challenges like constant interruptions and distractions. Leveraging a decade of experience in 5-star hotels, our team has created a remote luxury concierge service. This service enables us to fulfill requests more promptly, with reduced lead times and greater flexibility, achieved by breaking away from the rigid standards and procedures of large hotel chains.
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Whether you are a travel agent seeking efficient solutions, a digital hotel, or an upscale lodging company looking to enhance guest experience through an online concierge, we provide the means to achieve these goals together.
01
Licensed Professionals
Our digital business, rooted in extensive luxury service experience, is dedicated to delivering a uniquely personal and sophisticated level of service. Despite being entirely online, we prioritize a warm and individualized approach. Our licensed professionals undergo rigorous training to ensure partners and clients experience excellence with a genuine and welcoming touch.
02
Digital Native and Specialization
Our identity is shaped by our digital approach, allowing us to provide added value that face-to-face hotel employees may find challenging due to multitasking, diversification, inflexible schedules, temporary contracts, rotation, and other limitations. Specializing in the concierge area and prioritizing using lean management tools, we embrace technology to ensure swift and efficient responses, where the word "no" is not in our vocabulary.
03
Time- Saving Automated Procedures
The best illustration of this is our online payment platform, allowing clients to book transfers directly without navigating lengthy email exchanges or resorting to payments through links or bank transfers. Our platform ensures 100% security. Additionally, we've designed customized forms for your requests, streamlining the process and capturing all necessary information at once and minimizing errors. The time and reputation of partners and cleitns is highly valued.
04
Personalization, uniqueness and creativity
Not being tied to rigid billing, accounting, or operational procedures, and not having to adhere to various stakeholder metrics or margins that constrain the business, grants us the freedom to enhance our creativity. This allows us to better adapt to our client's needs, offering personalization, uniqueness, and amazement. This is the business of happiness so we will go the extra mile to surprise guests.
Working With the Best Clients and Partners
